Refund & cancellation policy.

This Policy describes how Bloomsee handles cancellation, refunds, and credits for the Bloomsee Studio subscription. It is part of the Terms of Service. Capitalised terms have the meanings given in the Terms. Where this Policy and the Terms conflict, this Policy controls for refund and cancellation matters.

Plain-English summary. Cancel any time from your account — one click. Cancel before the trial ends and you are not charged. Cancel a paid month and you keep what you have already used but unused finals don’t refund. Ask for a refund inside the first paid month and we’ll work it out by email. If our system fails to deliver enough of a shoot, you get an automatic allowance credit. Full detail follows.

1. How to cancel

You can cancel your subscription at any time, in either of two ways: (a) from your account page at /account, or (b) through the Stripe Customer Portal linked from the same page. Cancellation requires one click. We do not require you to speak with anyone, navigate a retention sequence, or wait for a confirmation. Cancellation stops future charges. Your access to the Service continues through the end of the billing period you have already paid for.

2. The 3-day trial

The trial requires a payment method on file. If you cancel any time before the end of the trial, the cancellation takes effect immediately, no charge is made, and your trial allowance ends at the same moment. If you do not cancel, on the day after the trial your card is charged US$19 for the first month of Bloomsee Studio and you become a recurring monthly subscriber on the auto-renewal schedule described in the Terms.

3. The 7-day first-cycle refund window

If you ask within the 7-day window, write to support@bloomsee.app from the email address on your account with the subject line “Refund request,” and we will refund your first-cycle charge through Stripe to the original card. We typically respond within five business days. Two exceptions: (a) if you have already delivered more than half of your monthly 30-final allowance to your history before requesting the refund, we will pro-rate the refund based on the unused portion; (b) if the same payment method has already received a Bloomsee trial-and-refund within the past twelve months, we will decline. Outside these two cases, we treat the request as a yes.

Refunds outside the first-cycle window — on the second monthly charge and afterwards — are not generally available, except where required by law.

4. Unused finals do not refund and do not carry over

Your monthly allowance of 30 finals resets at the start of each billing period. Unused finals do not carry into the next period, and they are not refunded if you cancel mid-period. You will not receive a pro-rata refund of unused days in the billing period in which you cancel. This is a fixed-grant subscription, not a credit balance.

5. Automatic allowance credit for quality failures

Every shoot you start reserves a fixed number of finals from your allowance. We screen each output for face presence, similarity to your Studio Profile, and basic safety. If fewer than 70% of the finals on a single shoot pass the screen, we automatically credit the failed finals back to your allowance — typically within 24 hours of the shoot completing. This is a credit to your allowance, not a refund to your card. Credits do not extend the billing period.

6. Generation timeouts and late deliveries

If a shoot does not complete within the operational timeout described in the Terms of Service, the still-pending finals are credited back to your allowance under the same mechanism as section 5. If the AI provider later returns the late frames (within a 24-hour window), we deliver them as a courtesy “bonus delivery” emailed to your account address from hello@bloomsee.app, without charging your allowance a second time.

7. No refund on enforcement termination

If we suspend or terminate your account for a violation of the Terms of Service or the Acceptable Use rules (for example, uploading someone else’s photograph, generating prohibited content, or circumventing the safety filters), the remaining allowance is forfeited and the charge for the then-current period is not refunded. Enforcement termination is described in the Terms.

8. Reactivation and account deletion

If you cancel and re-subscribe within 60 days, we restore your Studio Profile and you can resume the Service without re-onboarding. After the 60-day reactivation window closes, you can delete your Studio Profile from /account; re-subscribing after deletion requires a new onboarding and a new BIPA consent.

Account deletion via /account enters a 24-hour grace period during which you can cancel from the same page. After the grace period closes, deletion is irrevocable and we permanently destroy your biometric data from S3, typically completing within a further 24 hours. Subscription charges already collected before the deletion are not refunded by the deletion itself; if a refund is appropriate, request it under section 3 first, then delete.

9. Chargebacks

You always retain your right to dispute a charge with your bank under your cardholder agreement and applicable federal law (Regulation E for debit cards, Regulation Z for credit cards). We ask only that you contact us first. Before initiating a chargeback, please write to support@bloomsee.app and give us a chance to make it right — we are responsive and reasonable. Chargebacks filed without first contacting us may result in account suspension and may forfeit eligibility for future trials.

10. How refunds appear

When we approve a refund, it is processed through Stripe to the original payment method, and typically appears in your statement within 5–10 business days depending on your bank. We do not refund to alternate payment methods, gift cards, or store credit. Currency is U.S. dollars; if you paid in another currency, your bank’s conversion rate at the time of refund applies.

10a. Taxes

Bloomsee Studio is priced at US$19 per month in U.S. dollars. Prices shown on the pricing page and in your receipt do not include any sales tax, GST, HST, PST, VAT, or other indirect tax that may be due on your purchase under the law of your state, province, or country. Where any such tax is your responsibility, you are responsible for it. If Bloomsee later begins collecting tax at checkout, we will display it on the pricing page and notify subscribers in advance.

11. Required-by-law refunds

Nothing in this Policy limits a refund or remedy required by an applicable consumer-protection law in your state or province. If a law in your jurisdiction provides a stronger refund right than this Policy, that law controls.

12. How to reach us

Refund and billing requests: support@bloomsee.app. Mailing address: Bloomsee Studio LLC, Bloomsee Studio LLC — entity formation in progress, contact support@bloomsee.app.